Something new is on the way!
We're getting ready to launch the new City of Jackson, TN City Service App -- a simpler, smarter way to connect with the city. Soon you'll be able to report services again from your phone and here on our website.
In the meantime, we've got you covered!
Our dedicated 3-1-1 Call Center team members will still be able to assist you with your city service requests and submit those tickets until (and even after) the new app launches. Simply dial 3-1-1 to speak to a live team member.
Current tickets remain open!
Have you recently submitted a request using our previous service? Don't worry, we've transferred all open tickets to our new system which may still be open, resolved, or in progress.
Get Ready!
The New App will put city services at your fingertips -- easy, accessible, and designed with you in mind. Follow us on social media or opt-in to our text alerts so you don't miss out.